Puffy is not a veterinarian.

This is the most important page on the site, so it is the shortest. Puffy helps you notice things, keep records and ask better questions. It does not diagnose, it does not prescribe, and it must never be the reason you waited.

Call a vet now if you see any of this

Do not open the app first. Do not wait for a reply. Go.

• Collapse, or an inability to stand.
• Laboured breathing, choking, or pale, white or blue gums.
• A seizure, or a first-ever seizure of any length.
• A hard, bloated abdomen, or retching that brings nothing up.
• Suspected poisoning — human medication, chocolate, xylitol, antifreeze, rat bait, grapes, a toxic plant.
• Heavy bleeding, a deep wound, or any impact with a car.
• Straining to urinate without producing anything.
• Sudden severe pain, or a distress you have not seen before.
• Heatstroke: panting that will not settle, staggering, collapse in the heat.
• A very young puppy, a very old dog, a pregnant dog or a chronically ill dog that seems off in any way at all.

If you are unsure whether something belongs on this list, treat it as though it does. A vet would far rather see a healthy dog than a late one.

What Asky is

Asky is an AI assistant. It reads the profile you have filled in — breed, age, weight, recent events — and answers questions about everyday care in that context.

It is software. Not a person, not a licensed veterinarian, and not a triage service. Talking to Asky does not create a veterinarian–client–patient relationship with anyone.

What Asky will not do

• Name a diagnosis.
• Recommend a medication, a dose or a schedule.
• Tell you that something urgent can wait.
• Interpret test results, X-rays or bloodwork.
• Stand in for an examination. A vet’s hands on your dog will always know more than a text box does.

If Asky ever does one of these, that is a defect and we want to hear about it.

AI gets things wrong

Fluently and confidently, which is the dangerous part — wrong answers do not arrive looking wrong. Treat anything Asky says as the start of a conversation with your vet, not the end of one.

It can also be out of date, or right in general and wrong for your particular dog. Breed and age guidance describes populations. Your dog is not a population.

Your records are only as good as what you enter

Puffy stores what you type. It does not verify it. Before an appointment, check that the profile is accurate — a weight that is a year out of date can change a dose.

The same goes for the share link you hand a vet or a sitter: it shows them what you entered, not a medical record anyone has checked.

If something goes wrong

Tell us: help@puffy.pet. If Asky said something unsafe, send the conversation. We read every one of these, we fix the guardrail, and we would rather hear about a near miss than never find out.

The formal version of all this — liability, disclaimers, what you are agreeing to — is on the terms page.

What changed here

Substantive revisions only — what this page says differently, not how it is laid out. Oldest at the bottom.

• 17 August 2026 — First published.