Frequently asked
Questions we hear a lot
If your question isn’t answered below, email us. A human will reply.
About Puffy
What is Puffy, exactly?
Puffy is an iPhone app for everyday dog care: daily routines, a care calendar, vaccination records, dog portraits and Asky, an AI assistant you can ask about your dog in your own words. It is tuned to your dog’s breed and age.
Is Puffy a replacement for a vet?
No. Diagnosis and treatment need a veterinarian.
Where can I check availability?
Open Puffy’s App Store listing to check availability in your region and compatibility with your device
Where can I check prices?
Check Puffy’s App Store listing for prices and in-app purchases. Review the price and subscription terms on the purchase screen before confirming.
Asky AI
What is Asky?
Asky is Puffy’s AI assistant: describe your question in your own words and add details about your dog. Its answers can be wrong, so check important information before acting on it.
Can Asky diagnose an illness?
For diagnosis, treatment or doses, consult your veterinarian rather than relying on an app.
Should I rely on an uncertain answer?
No. Asky’s answers can be wrong, so check important information with your veterinarian before acting on it.
Privacy and data
How should I share records with a vet or sitter?
Send only the documents they need, using a channel you agree on. Check that you have the right recipient before sending.
Do you sell my data?
We do not sell your personal data. Read our privacy policy for details about how we handle it.
Where can I find the privacy policy?
Use the Privacy Policy link below for details about how we handle personal data